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Utility Billing Information

Moving in or moving out? Please complete the  moving in form or moving out form at least 2-10 working days prior to your move. All past due balances must be paid in full before a change of service is processed. **PLEASE NOTE: Enrollment in the Direct Debit Program will terminate once a final bill is issued. The final bill amount WILL NOT automatically deduct from a checking/savings account on the 20th of the month.  

The Utility Bill is a combined bill including water, sewer, garbage and recycling. The bills are mailed monthly on the 1st of the month and payment is due by the 20th of the month. For payments received after the 20th, a late fee of 10% is assessed. To view your utility bill, make a one time payment, sign up for paperless billing, schedule payments, pay by e-check, or pay by text, visit Utility Bill.

DESCRIPTION OF CHARGES

  • Village Service Charges: This charge is for the maintenance of the water and sewer lines. Customers are billed a minimum monthly charge for overhead that is a fixed charge and the usage charge for each 1000 gallons of fraction thereof. Visit current rates to view the current water, sewer, and garbage rates. 
  • Lake County Charges: The Village pays Lake County for the delivery and processing of sewerage so all customers are billed this service charge based on their usage.
  • JAWA Charges: The Village purchases water from the Central Lake County Joint Action Water Agency (JAWA). All customers are billed this service charge based on usage. The water rates we pay help to ensure that we continue to maintain the existing water infrastructure so as to provide excellent water services.
  • Garbage And Recycling: These are flat fees that are charged monthly.

If payment is not made by the due date, your next bill will be noted as Past Due and will include a 10% penalty.

If payment is not made by the due date of the Shut Off Notice, an administration fee of $50.00 will be added to the account, and the water will be disconnected.  All past due charges and the $50.00 administration fee will be due to re-establish water service. 
**Payment Arrangements cannot be accepted on Shut Off Notices**  

ATTENTION LANDLORDS  

It is your responsibility to pay the utility bill if your tenant neglects to pay. To cancel service or establish new service, please complete the  moving in form or moving out form at least 2-10 working days prior to the change.

WATER SHUT OFF
To request the water to be turned on or off during business hours (8:30 a.m. - 5:00 p.m.), please contact the Village Hall, Administrative Department at 847-546-5400.

For water turn on after hours, or in the event of an emergency water shut off, please call the Police non-emergency number at 847-270-9111.The administration fee after hours is $100.00.